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Got Questions? Our Octopus Has 8 Arms and Answers on All of Them
Whether you're planning your trip, mid-stay and need a recommendation, or just want to say hi — we're here for you.
AI Concierge
Chat with our octopus — he never sleeps
Click the chat icon in the corner
How Fast Do We Respond?
We typically respond faster than you can say “Isle of Palms” three times fast. Okay, maybe a few hours. But we're fast. During business hours, emails usually get answered within 2-3 hours. On weekends and holidays, within 24 hours — but usually much sooner.
Current guests always get priority. If you're mid-stay and something needs attention, call or text us and we'll be on it.
Need answers right away? Our AI concierge is available 24/7 — just click the chat icon in the bottom right corner of any page. It can answer questions about our properties, local restaurants, things to do, check-in procedures, and more.
Frequently Asked Questions
How do I book one of your properties?
Head over to our properties page, pick the place that makes your heart skip a beat, choose your dates, and book directly. No account needed, no middleman, no nonsense. You'll get a confirmation email within minutes.
What's the deal with cancellations?
Life happens! Free cancellation up to 30 days before check-in. After that, partial refunds may be available. Check the full cancellation policy for the fine print, but the short version is: we're flexible because we're human.
Can I bring my dog?
Some of our properties welcome well-behaved pups with a pet fee. 46th Avenue and Bulls Bay are dog-friendly. Just let us know when you book so we can roll out the red carpet (and the extra towels).
What time is check-in?
Check-in is at 4:00 PM, check-out at 10:00 AM. Need a little wiggle room? Just ask — early check-in and late check-out are often available depending on the booking schedule. We'll do our best to make it work.
Why should I book direct instead of Airbnb?
Two words: save money. You'll pay 10-15% less because neither of us pays platform fees. Plus, you get direct access to the people who actually manage your property — not a support agent in another state. Same property, same quality, better deal, better experience.
What if something goes wrong during my stay?
Call or text us directly. We're local — not managing this from a different state. Most issues get resolved within hours, not days. And if it's after hours, our AI concierge can help with common questions while our octopus gets his beauty sleep (kidding — he never sleeps).
Ready to Start Your Adventure?
Browse our Charleston coast vacation homes and book direct for the best rates. No platform fees, no middleman — just paradise.
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